The shopper genome project

Absolutely agree. In a world where smart devices are growing like crazy and (finally!) offer the promise of the right offer to the right customer at the right time, you had better be able to follow consumers as they channel hop and to deliver permission-based, highly relevant and personalized communications.

stevenpdennis's avatarSteve Dennis

No doubt you’ve heard of The Human Genome Project–the effort to decode our species by identifying and mapping all of our genes. Ultimately it’s an effort to better understand what makes us tick, from both a functional and physical standpoint.

As a business or brand leader you have a similar challenge when it comes to decoding your current and potential consumers’ attitudes, needs and behaviors.

In a world of vast and growing choices, the pressure is only increasing to develop deep, actionable insight into your customer base.

In a world where most segments are growing slowly, your only chance for out-sized growth is to gain market share. And that requires understanding which levers to pull that are compelling enough to win new clients or grow share of wallet with existing ones.

In a world where most competitors are either engaged in a race to the bottom or stuck in tired…

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The cloud backlash could be deep

Guest Column's avatarGigaom

The easy answer is rarely the right answer, which is a hard truth about life in general. In this case, I think it applies to the cloud marketplace. I’m concerned that we are overselling a very good set of solutions (which I will loosely define as “Cloud” options) as some sort of magic pill that will solve their business and IT woes.

Customers have come to understand the potential of having an agile IT environment, but by and large most of them don’t fully understand what that means for their current IT model or organization and legacy environments. I fear that we are heading to a point in the next 12 months where we will see a strong customer backlash in the form of brake lights or return to sender notes.

If your solution can stand the light of day, then you shouldn’t have any trouble helping your potential customers…

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Business process API-ification: The LEGO promise fulfilled

The way of the future

April Kilcrease's avatarGigaom

My previous post on the API-ification of software focused on the ecosystem of infrastructure-level APIs. Today, I want to discuss companies providing APIs that operate at the business process or application layer, which brings a whole new level of productivity and revenue potential to businesses.

Amazon(s amzn) has clearly been leading the way in API-fication by providing a broad range of fundamental software services packaged as APIs. From the basic EC2 compute and S3 storage capabilities, they have expanded to now offer more than 30 services across infrastructure categories of compute, storage, networking, database, deployment/management and messaging. All of these components are incredibly valuable and important, but an application developer still has to construct higher level business processes from these fundamental building blocks. In addition, they have launched the AWS Marketplace, which is a catalog of hundreds of software packages that cover everything from application development to traditional business software…

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Will NFC survive Apple’s iPhone 5 decision?

Well, September has been another big month for mobile technology with the big release of the new Apple iPhone 5.  After months of rumours about what it would and wouldn’t contain, it all became clear on the 12th with the Big Launch event and more so on the 21st when the iPhone 5 actually went on sale and people could wait in line again to try it out for themselves.  Except for the new iOS 6 Apple Maps application replacing Google Maps, the feedback on the phone and iOS 6 has largely been very positive (and maps will definitely get better, Google has had a 7 year head start in mapping).

It was very interesting that Apple chose not to release NFC (Near Field Communication for mobile payments) with this version of the iPhone (see this post for more on this).  With the sheer number of patents Apple has that rely on NFC for payments, for shopping applications and for data transfer, you would have to believe that Apple have chosen to wait and see rather than completely abandon the technology.  It will also have something to do with the fact that in the USA, up until now, there hasn’t been much of a mandated push to replace the existing mag stripe payment terminals in millions of retail outlets, so there just wasn’t the critical mass of terminals capable of reading the NFC chip out in the stores.  However faced with increased fraud risks, the Credit Card companies have now started the push for EMV (Chip & Pin) in the US as well – a little later than the rest of the world, but still, it’s the US – the biggest market.  Most of these new EMV payment terminals will also come with Contactless readers as well which are capable of reading the NFC chip.

Apple has also just released their Passbook app in iOS 6 which creates a wallet on the phone to store Discount Coupons, Loyalty Cards, Gift Cards, Airline boarding passes and Concert Tickets – anything that has a barcode or 2D QR Code that can be scanned at Point of Sale.  Apple would also be adopting the wait and see attitude to Passbook, given that app developers now have to update their apps to support the new features and capabilities of Passbook.  However early adopters in retail in the USA include Sephora with more than 20,000 downloads of their “Beauty Insider” card only 2 days after iOS 6 was launched (see here for the Sephora link), and Starbucks, who will add support for their Starbucks Card by the end of this month.  Apple will be waiting to see how various retailers choose to support Passbook before inevitably adding mobile payment support to Passbook.

This will give others the opportunity to get a bit of a head start in mobile payments and test the US waters.  Google has already made good progress with Version 2 of the Google Wallet, now with multiple Credit Card support and a number of iOS Passbook-like features supporting Coupons and Loyalty Cards but still relying on the phones NFC capability for payment.  PayPal Here for payments at Point of Sale is starting to gain traction with major retailers after Home Depot, Abercrombie & Fitch, JC Penney, Foot Locker, Office Depot, Toys R Us and others joined up, not requiring NFC for payment.  Square’s “Pay with Square” app allows for payment at selected retailers with the Square POS app to pay by just saying their name (or in Starbucks by scanning a barcode) and earning rewards.

On the merchant side, PayPal, Square, iZettle and now Groupon have all come out with dongles that plug into the phones audio socket and accept card swipes for payment – with new entrants appearing in this space every second week.  What is really required however, is the security offered by EMV and Contactless payments.  That is where the traditional payment terminal manufacturers like Ingenico and Verifone have come out with secure payment add-on devices supporting EMV that work with the iPhone and iPad for a true pay anywhere capability.

Finally, the key benefit of NFC that seems to have been overlooked by the people who have prematurely announced that it is dead, is that it will still ride on the back of the existing payments infrastructure (networks, terminals, systems) that have been put in place over the last 30 years by the banks, credit card companies and payment networks.

However, with over 435 Million (that’s right 435 Million) iTunes user accounts globally all with payment card details, Apple still holds a huge trump card in one click mobile payments.  Still betting it will be with NFC and it will make use of Passbook.  It is now all about the timing.